Is customer service important to a nonprofit organization? You bet it is! In the nonprofit world customers are your donors. Donors are the folks who make it possible for you to carry out your organization’s mission. This means it’s imperative donors feel valued with the service the organization is providing to them.
How do you make your donors feel valued? How do you keep them interested in your organization and keep them donating? Joanne Fritz, writer for The Balance has worked in the nonprofit world for most of her 30-year career. Here are a few thoughts on keeping your customers satisfied and donating again.
Take the time to treat your customers with the value they deserve. You want them to share their positive experience with others and continue to support your organization.
Fritz, Joanne. “Why Every Nonprofit Should Turn Stakeholders into Customers.” https://www.thebalance.com/customer-relationship-management-for-nonprofits-2502000
Solomon, Micah. Nonprofit Customer Service In A (Hopefully) Post-Greg Mortenson Era. “https://www.forbes.com/sites/micahsolomon/2014/11/09/nonprofit-customer-service-in-what-we-hope-is-a-post-greg-mortenson-era/#7e2421c070cf
Program & Outreach Director for VCMC