In the nonprofit world volunteers are invaluable and essential to the success of the organization. They are your eyes and ears of what’s going on with your clients and the community. This means you want to be sure the message and the mission they are conveying coincide with the message and mission of your organization.
This requires establishing a volunteer program and reviewing it regularly. So, what exactly does it take to have a successful volunteer program? A few key components include volunteer recruiting, volunteer delegation, volunteer evaluation, and volunteer appreciation.
Volunteer Recruiting: Recruiting the right person for the right role is critical. To ensure this is happening start with creating job descriptions. Clearly identify volunteer roles and responsibilities. This will help potential volunteers have an idea on what the role is and how they can best serve the organization. It will also help you the organization to assess where their greatest need for volunteers resides.
Volunteer Delegation: Alex Balan with 123ContactForm identifies delegation as one of the most important aspects in managing organizations or programs. “Effective delegation should be based on clearly outlined qualifications and responsibilities drawn from the recruitment phase. By delegating you empower volunteers and make them feel needed and important. Furthermore, it makes everyone in the group involved in activities, motivating them to reach their goals and improving their experience.”
Volunteer Evaluation: How do you know if your program is accomplishing what you want it to without some sort of gauge to measure and evaluate what’s happening with the program. Evaluating the program will show what’s being done right and highlight areas of improvement opportunity.
Volunteer Appreciation: Volunteers are there to support your organization 100% and they are doing it for free! Let me repeat that…for free. However, it is important to remember that everyone needs to feel appreciated. They need to know the job they’re doing matters. Make time to acknowledge your volunteers and let others know what an asset they are to your organization. Remember to say “thank you” often.
Getting your volunteer program off the ground and running or reviewing a current program might seem like a daunting task, however with good resources available it will go much smoother. The Volunteer Center of McHenry County will be hosting the workshop
"Increase Your Impact: Volunteer Management Training Certificate" in June. This is a great opportunity to address all the pertinent components of a volunteer program at one time.
This workshop will focus on:
Alex Balan. "Why and How to Manager Your Volunteer Program Professionally." https://npengage.com/nonprofit-management/why-and-how-manage-your-volunteer-program-professionally/
"If you cannot do great things, do small things in a great way."
Program & Outreach Director for VCMC