So much of what we do today is governed by policies and procedures. Most businesses including nonprofits have some form of policies and procedures program they follow. These policies and procedures help ensure organizations are complying with laws and regulations that protect clients, employees, volunteers and the organization overall. Policies and procedures provide for a consistent message from your organization to your internal and external partners, promoting your organization’s culture. Properly selected and crafted, they serve as valuable guiding principles to be used for handling day-to-day situations.
Here’s an easy way of thinking about it. Policies are created to let us know why something needs to be done; and procedures let us know how to achieve it. An example might be establishing a security policy to protect the privacy of a client. The procedure established to follow that policy includes photo identification verification during the registration process.
Initially defining organizational policies and procedures might seem like a daunting task but there are a variety of resources to help. Start with the Volunteer Center. They will be hosting the workshop “An Easy Button: Implementing Policies and Procedure”, that will take a broad look at policies and answer many of your questions and provide suggestions on types of policies, implementing major policies, how to recognize policy mistakes, and which ones to avoid.
Policy and procedural reviews and updates should also be incorporated into your operational practices. According to Chris Anderson, established policies and procedures help “your organization by providing employees with a handy reference to daily business operations, common organizational activities, or routine organizational tasks.” All these things help to contribute to a smoothly running operation equating to happy employees, volunteers and clients.
Click here to learn more about the Volunteer Center’s upcoming workshops and resources.
National Council of Nonprofits:
Internal Controls for Nonprofits. https://www.councilofnonprofits.org/tools-resources/internal-controls-nonprofits
Good Governance Policies for Nonprofits. https://www.councilofnonprofits.org/tools-resources/good-governance-policies-nonprofits
Anderson, Chris. Why Do We Have Processes and Procedures. https://www.bizmanualz.com/organize-your-business/why-do-we-have-processes-and-procedures.html
"A true professional not only follows but loves the processes, policies and principles set by his profession.”
Benjamin Franklin once said, “In this world nothing can be said to be certain, except death and taxes.” Oh, how true this statement is. I can’t help but wonder if Mr. Franklin had insight into just how convoluted the tax system would one day become, creating confusion and often frustration for everyone.
As with any type of organization, nonprofits must follow federal and state tax laws. These laws help to protect the integrity of the organization and its’ operation.
In 2017 H.R.1 (Tax Cuts and Jobs Act) was signed into law. This new law brings a potential shift in the way daily operations and fundraising activities are handled by nonprofits. From the fundraising perspective these are very uncertain and often downright scary times for organizations wondering if this new law will cause fewer people to donate or donate less.
The following provisions in the Act may impact donors and the tax benefits they receive from making charitable donations (Takagi, 2018). This could have huge implications on donations that nonprofits rely on to exist. Gene Takagi, with the NEO Law Group suggests that “as a result, charitable giving is expected to drop from between $12 billion to $20 billion per year.”
Each of these tax law provisions comes with a lengthy detail of information. Navigating through the detail might be overwhelming but understand you don’t have to do it alone.
It helps to have reliable resources to navigate through the cringe worthy tax law maze. Join the Volunteer Center on February 7th for the “Keep Your Nonprofit Out of Hot Water, 2018 Tax Law & Human Resources Updates” workshop. This workshop will provide the most-up-to-date tax law and Human Resource concerns. It will address how your organization will be affected by the 2018 changes. Another option is to visit the National Council of Nonprofits website and check out “Resources on How the New Federal Tax Law Impacts Charitable Nonprofits.”
“In the philanthropic world, you’re looking at the toughest problems that exist…problems that have resisted all the intellect & money thrown at them over the years.” Warren Buffet
Happy New Year!
Well it’s happened again. We have just rung in a new year! It’s time to set new goals, establish resolutions and develop new perspectives.
Maybe you’re considering incorporating healthy habits into your routine. Maybe you’re considering becoming more involved in your community. Here’s the perfect opportunity to do both! Start training for the upcoming McHenry County Human Race on April 22, 2018.
Transition that winter couch potato attitude into something your body will thank you for later. Get up and start moving! Now is the perfect time to begin training for the annual 5K walk/run.
According to the Mayo Clinic exercise contributes to:
training schedule as your guide. This training schedule was created by Olympian Jeff Galloway. It's tailored for beginners (Mayo Clinic).
Once your training is completed put it to good use. Join the McHenry County Human Race. This 5K CARA Certified walk/run allows participants to choose which organization will receive the proceeds of their race fee and any fundraising they choose to do.
In its first seven years, this event has supported over 70 local non-profit organizations serving McHenry County and has raised over $516,000! This is a great community event that highlights and strengthens the missions of local nonprofit organizations.
In 2016 there were 62,776,640 Google searches for folks looking to “get healthy.” Start your search right here. Let 2018 be the year you “get healthy” and do something great for your community at the same time!
Is customer service important to a nonprofit organization? You bet it is! In the nonprofit world customers are your donors. Donors are the folks who make it possible for you to carry out your organization’s mission. This means it’s imperative donors feel valued with the service the organization is providing to them.
How do you make your donors feel valued? How do you keep them interested in your organization and keep them donating? Joanne Fritz, writer for The Balance has worked in the nonprofit world for most of her 30-year career. Here are a few thoughts on keeping your customers satisfied and donating again.
Take the time to treat your customers with the value they deserve. You want them to share their positive experience with others and continue to support your organization.
Fritz, Joanne. “Why Every Nonprofit Should Turn Stakeholders into Customers.” https://www.thebalance.com/customer-relationship-management-for-nonprofits-2502000
Solomon, Micah. Nonprofit Customer Service In A (Hopefully) Post-Greg Mortenson Era. “https://www.forbes.com/sites/micahsolomon/2014/11/09/nonprofit-customer-service-in-what-we-hope-is-a-post-greg-mortenson-era/#7e2421c070cf
Volunteering is FUN!
Do you know what makes it even better? Getting a group of family, friends or co-workers together to support a worthwhile cause.
Have you ever considered volunteering as a group? There are many reasons this is often the preferred method of philanthropy for some folks. Getting folks together for a group event promotes teamwork; forges new friendships; enhances existing bonds; make new memories and pulls diverse individuals together for a common cause.
So maybe you’re asking yourself…where should I start? Jayne Cravens with UNvolunteers.org suggests creating and following a checklist for groups interested in volunteering together. Cravens says to begin with a contact person that will act as a liaison for group members and the organization. From there the group needs to assess their interests and goals to help identify an organization they are interested in volunteering with. Nonprofit needs vary so there are several different opportunities to consider. Maybe it’s serving a hot meal at a soup kitchen; stocking shelves at a food pantry; setting up beds at the homeless shelter or building a home for a needy family. The options are abundant.
Michelle has been a volunteer with the Volunteer Center of McHenry County for a year serving as a marketing volunteering.